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Vyom Astro

Shipping & Delivery Policy

At Vyom Astro, we aim to provide a smooth and reliable delivery experience for all our customers. This Shipping & Delivery Policy explains how orders are processed, dispatched, delivered, and fulfilled.

1. Order Processing

Once your order and payment have been successfully confirmed, we begin processing your order.

Orders are generally processed within the estimated processing time mentioned on the product page or communicated at the time of purchase.

Processing time may vary depending on:

  1. Product availability
  2. Order volume
  3. Product customization
  4. Gemstone or spiritual product preparation
  5. Energization or puja-related preparation, where applicable
  6. Verification requirements
  7. Weekends and public holidays

Certain products may require additional preparation time before dispatch.

2. Shipping & Delivery Time

The estimated delivery time displayed on the website is an approximate timeframe and is not a guaranteed delivery date.

Actual delivery time may vary depending on:

  1. Delivery location
  2. Courier partner
  3. Weather conditions
  4. Public holidays
  5. Transportation delays
  6. Local restrictions
  7. Operational issues
  8. Incorrect or incomplete address
  9. Unavailability of the recipient
  10. Other circumstances beyond our reasonable control

Delivery timelines may also differ between products and locations.

3. Shipping Charges

Applicable shipping charges, if any, will be displayed during checkout or communicated before order confirmation.

Shipping charges may vary depending on the delivery location, order value, product type, weight, dimensions, or applicable promotional offers.

4. Order Tracking

Once your order is dispatched, tracking information may be shared with you through email, SMS, WhatsApp, or your registered account, where available.

Customers can use the tracking information provided by the courier partner to monitor the shipment.

Tracking updates may take some time to appear after the shipment has been handed over to the courier.

5. Delivery Address

Customers are responsible for providing a complete and accurate delivery address, including:

  1. Full name
  2. House/Flat/Building number
  3. Street/Area
  4. City
  5. State
  6. PIN code
  7. Valid contact number

Vyom Astro shall not be responsible for delivery delays, failed delivery, return-to-origin shipments, or additional shipping costs resulting from an incorrect, incomplete, or outdated address or contact information provided by the customer.

6. Failed Delivery Attempts

The courier partner may make one or more delivery attempts depending on its operational policy.

If delivery cannot be completed because:

  1. The customer is unavailable;
  2. The address is incorrect or incomplete;
  3. The customer refuses to accept the package;
  4. The phone number is unreachable;
  5. The customer does not respond to the courier;
  6. The delivery location is inaccessible;

the shipment may be returned to Vyom Astro.

Any additional shipping or re-delivery charges, where applicable, may be payable by the customer.

7. Delayed Delivery

Delivery dates and estimated timelines are provided for guidance and are not guaranteed.

Vyom Astro shall not be responsible for delays caused by courier partners, transportation networks, weather conditions, natural events, strikes, government restrictions, technical problems, public holidays, or other circumstances beyond our reasonable control.

A delivery delay does not automatically constitute a failure to provide the product or a basis for compensation.

8. Damaged or Tampered Package

Customers are advised to inspect the package at the time of delivery.

If the package appears visibly damaged, opened, or tampered with, please record the condition of the package and contact our customer support team as soon as possible.

Where required, customers may be requested to provide photographs, videos, unboxing evidence, order details, or other information to help us investigate the issue.

Any resolution will be subject to our applicable Returns & Exchange Policy and verification process.

9. Missing or Incorrect Items

If you receive an incorrect, incomplete, or missing item, please contact our customer support team within the applicable period specified in our Returns & Exchange Policy.

We may request supporting information such as photographs, videos, packaging details, invoice information, or other evidence before determining the appropriate resolution.

10. Digital Reports and Online Services

For astrology reports, digital products, consultations, and other online services, delivery may take place through:

  1. Email
  2. SMS
  3. WhatsApp
  4. Customer account
  5. Online booking system
  6. Other communication methods provided by Vyom Astro

Consultation appointments are subject to astrologer availability and the booking slot selected by the customer.

Report preparation and service fulfillment times may vary depending on the type of service purchased.

11. International Shipping

If international shipping is offered for a particular product, delivery timelines, customs requirements, duties, taxes, and other charges may vary by destination country.

Any customs duty, import tax, local tax, or other government charge applicable to an international shipment may be the responsibility of the customer unless expressly stated otherwise.

12. Courier Partners

Vyom Astro may use third-party logistics and courier service providers for order delivery.

Once an order has been handed over to the courier partner, certain aspects of transportation and delivery are outside Vyom Astro's direct control.

We will reasonably assist customers in tracking and resolving delivery-related issues, but courier delays or operational failures may occur.

13. No Guaranteed Delivery Date

Any delivery date or delivery estimate communicated by Vyom Astro or a courier partner is an estimate unless expressly confirmed as a guaranteed service.

Customers should not make time-sensitive commitments based solely on an estimated delivery date.

Vyom Astro shall not be responsible for losses, expenses, inconvenience, or other consequences resulting solely from a delivery delay, to the maximum extent permitted by applicable law.

14. Customer Responsibility

By placing an order, the customer acknowledges and agrees that:

  1. Delivery timelines are estimates unless expressly stated otherwise.
  2. The customer is responsible for providing accurate delivery information.
  3. Courier and logistics operations may be affected by circumstances outside Vyom Astro's control.
  4. Delivery delays do not automatically qualify for compensation.
  5. Any applicable return, cancellation, refund, or replacement will be governed by the respective policy of Vyom Astro.

15. Limitation of Liability

To the maximum extent permitted by applicable law, Vyom Astro shall not be liable for any indirect, incidental, consequential, special, or other loss arising from delayed, unsuccessful, interrupted, or failed delivery caused by circumstances beyond our reasonable control.

Nothing in this policy is intended to exclude or restrict any liability or customer right that cannot legally be excluded or restricted under applicable law.

16. Policy Updates

Vyom Astro reserves the right to update or modify this Shipping & Delivery Policy from time to time.

Any updated version will be published on this page and will become effective from the date of publication.

17. Contact Us

For questions regarding shipping, delivery, tracking, or order fulfillment, please contact our customer support team through the Contact Us page.

Vyom Astro

We aim to process and deliver every order with care while keeping our customers informed throughout the fulfillment process.