At Vyom Astro, we take the security of your payments and personal information seriously. We use secure payment processes to help protect your information during every transaction.

Secure Payments

All payments made through Vyom Astro are processed through secure and trusted payment gateways. Your payment information is transmitted using industry-standard security measures to help protect it from unauthorized access.

We do not store your complete debit card, credit card, UPI, or banking credentials on our servers.

Accepted Payment Methods

Depending on availability, you can securely pay for your order using:

1. Credit Cards
2. Debit Cards
3. UPI
4. Net Banking
5. Supported Digital Wallets
6. Other payment methods displayed at checkout

Available payment options may vary depending on your location and the payment gateway.

Payment Verification

For certain transactions, your bank or payment provider may require additional verification, such as OTP, 3D Secure authentication, or other security checks.

These verification steps are performed by your bank or payment service provider to help protect your transaction.

Payment Confirmation

Once your payment is successfully completed, you will receive a confirmation on the registered email address or mobile number associated with your order.

If your payment has been deducted but your order confirmation is not received, please allow some time for the payment status to be updated. In case the transaction remains unsuccessful, please contact our customer support team with your payment or transaction details.

Failed or Pending Payments

If a payment fails or remains pending:

1. Check your bank or payment app for the transaction status.
2. Avoid making multiple payments for the same order until the previous transaction status is confirmed.
3. If the amount has been deducted but the order was not confirmed, contact our customer support team.
4. Share the transaction/reference ID with our support team so that we can help verify the payment status.

Refunds

If a refund is applicable to your order, the amount will be processed according to our Returns & Exchange and Cancellation Policy.

Once a refund is initiated, the actual time taken for the amount to reflect in your account may depend on your bank or payment service provider.

Protect Your Payment Information

For your safety:

1. Never share your OTP, PIN, CVV, UPI PIN, or banking password with anyone.
2. Vyom Astro will never ask you to share your confidential banking credentials.
3. Always verify that you are making the payment through the official Vyom Astro website.
4. Do not make payments to personal bank accounts or unknown payment links claiming to represent Vyom Astro.

Need Help?

If you have any questions regarding your payment, transaction status, refund, or failed transaction, please contact our customer support team.

We are committed to providing you with a safe, secure, and reliable shopping experience.

Vyom Astro

Secure payments. Trusted service. A better shopping experience.