Returns & Exchange Policy

At Vyom Astro, we carefully inspect and pack our products before dispatch. We want every customer to have a satisfactory shopping experience. This Returns & Exchange Policy explains the conditions under which a return, replacement, or exchange may be accepted.

By placing an order with Vyom Astro, you acknowledge and agree to the terms mentioned below.

1. Return Eligibility

A return or exchange request may be considered only when the product meets the applicable eligibility conditions.

To be eligible:

1. The product must be unused and in its original condition.
2. The original packaging, tags, certificates, accessories, and other included items must be available, where applicable.
3. The product must not have been altered, damaged, engraved, resized, repaired, worn, washed, or modified by the customer.
4. The product must be returned within the applicable return period.
5. The customer may be required to provide photographs, videos, order details, or other information for verification.
6. The returned product must pass our quality and condition inspection.

Submission of a return request does not automatically mean that the return has been approved.

2. Return Request Process

Customers must contact Vyom Astro customer support within the applicable return period mentioned for the particular product or order.

The customer may be required to provide:

1. Order number
2. Registered mobile number or email address
3. Reason for return
4. Photographs of the product
5. Photographs of the packaging
6. Unboxing video, where required
7. Any other information reasonably required for verification

Our team will review the request and communicate the applicable next steps.

3. Products That May Not Be Eligible for Return or Exchange

Due to their nature, certain products and services may not be eligible for return, refund, or exchange, including but not limited to:

1. Personalized astrology reports
2. Customized horoscope reports
3. Completed astrology consultations
4. Completed online services
5. Personalized or customized products
6. Energized or spiritually prepared gemstones
7. Energized Rudraksha
8. Energized Yantras
9. Used spiritual or remedy products
10. Products that have been worn or used
11. Products damaged after delivery due to customer handling
12. Products altered, resized, engraved, repaired, or modified by the customer
13. Products without original packaging or required accessories
14. Products returned after the applicable return period
15. Clearance, sale, or specially marked non-returnable products, where applicable

The return eligibility of a product may also be specifically mentioned on its product page.

4. Personalized and Customized Products

Personalized products, reports, recommendations, consultations, and customized services are prepared according to information provided by the customer.

Once preparation or fulfillment has started, such products or services may not be eligible for cancellation, return, exchange, or refund except where required under applicable law or where Vyom Astro specifically approves otherwise.

Customers are responsible for providing accurate information required for personalized services.

Vyom Astro shall not be responsible for issues resulting from incorrect, incomplete, or outdated information supplied by the customer.

5. Gemstones, Rudraksha, Crystals & Natural Products

Natural gemstones, Rudraksha, crystals, beads, and similar products may naturally vary in:

1. Color
2. Shape
3. Size
4. Texture
5. Pattern
6. Natural inclusions
7. Surface characteristics

Such natural variations do not necessarily constitute a defect.

Minor differences between the product received and product images displayed on the website may occur due to natural variation, photography, lighting, and screen settings.

Such differences alone may not qualify the product for return or exchange.

6. Energized or Spiritually Prepared Products

Products that have been energized, consecrated, customized, prepared, blessed, or otherwise processed specifically for a customer may not be eligible for return or exchange once the applicable preparation process has been completed.

This may include energized gemstones, Rudraksha, Yantras, spiritual remedies, puja-related products, and other specially prepared products.

7. Damaged Product

If a product is received damaged, customers should contact Vyom Astro as soon as reasonably possible after delivery.

Customers may be required to provide:

1. Clear photographs of the package
2. Clear photographs of the product
3. Unboxing video
4. Shipping label
5. Order details
6. Other evidence required for verification

The matter will be reviewed before any replacement, exchange, or other resolution is approved.

8. Wrong or Missing Product

If you receive a product different from the product ordered or an item is missing from your package, please contact customer support within the applicable reporting period.

After verification, Vyom Astro may provide an appropriate resolution in accordance with the circumstances and applicable policy.

9. Inspection & Approval

All returned products are subject to inspection.

Vyom Astro reserves the right to reject a return or exchange request if the returned product:

1. Shows signs of use;
2. Has been damaged after delivery;
3. Is incomplete;
4. Is missing original packaging or accessories;
5. Has been modified or altered;
6. Does not match the product originally dispatched;
7. Has been returned after the applicable period;
8. Fails the applicable quality inspection.

A return request approved before receipt of the product does not constitute final acceptance. Final approval may be subject to inspection after the product is received.

10. Return Shipping

Where a return is approved, return shipping instructions will be communicated by Vyom Astro.

Depending on the reason for the return and the applicable policy, return shipping costs may be:

1. Paid by Vyom Astro; or
2. Payable by the customer.

If a return is sent without prior approval or against the provided instructions, Vyom Astro may not be able to accept or process the shipment.

11. Refunds

Where a refund is approved, the refund will be processed according to the applicable refund and cancellation terms.

The time required for the refunded amount to appear in the customer's bank account, card, UPI account, or other payment method may depend on the payment gateway or financial institution.

A refund initiated by Vyom Astro may therefore take additional processing time before it is reflected in the customer's account.

12. Exchange

An exchange may be offered only where the product and circumstances are eligible for exchange.

Exchange availability may depend on:

1. Product availability
2. Product condition
3. Reason for exchange
4. Inspection outcome
5. Product category
6. Applicable policy

If the replacement product is unavailable, Vyom Astro may provide another applicable resolution where permitted.

13. No Return Due to Change of Mind

Unless specifically stated otherwise for a particular product, return or exchange requests based solely on change of mind, personal preference, incorrect product selection, color preference, size preference, or expectation that differs from the published product information may not be accepted.

Customers are encouraged to review the product description, specifications, images, size, weight, material, and other available information before placing an order.

14. Astrology Services & Consultations

Completed consultations, delivered reports, personalized readings, and other services that have already been provided are generally not eligible for return or exchange.

A customer's disagreement with an astrological interpretation, prediction, recommendation, or guidance does not by itself constitute a product defect or service failure.

Astrology services are provided for informational, spiritual, and personal guidance purposes and do not guarantee any particular outcome.

15. Customer Responsibility

Customers are responsible for:

1. Providing accurate delivery and contact information.
2. Reviewing product details before purchase.
3. Following product usage and care instructions.
4. Keeping the original packaging and documentation until the return period has expired.
5. Reporting eligible issues within the applicable time period.
6. Providing accurate information and supporting evidence when submitting a return request.

16. No Automatic Entitlement to Return

Submitting a return, refund, or exchange request does not create an automatic right to receive a refund, replacement, or exchange.

Each request may be reviewed according to:

1. Product category
2. Product condition
3. Order information
4. Reason for request
5. Applicable policy
6. Inspection results
7. Applicable law

The final resolution will be communicated to the customer after review.

17. Limitation of Liability

To the maximum extent permitted by applicable law, Vyom Astro shall not be liable for any indirect, incidental, special, consequential, or other loss arising from a product return, exchange, replacement, refund, delivery issue, product usage, or inability to obtain a particular expected result from any product or service.

Nothing in this policy is intended to exclude, restrict, or waive any customer right, remedy, warranty, or liability that cannot legally be excluded or restricted under applicable law.

18. Policy Changes

Vyom Astro reserves the right to modify, update, or amend this Returns & Exchange Policy from time to time.

The updated policy will be published on this page and will apply from the date of publication, subject to applicable law.

19. Contact Us

For any questions regarding returns, exchanges, replacements, or refunds, please contact our customer support team through the Contact Us page.

When contacting us, please keep your order number and registered contact details available for faster assistance.

Vyom Astro

We aim to handle every return and exchange request fairly, transparently, and in accordance with our policies and applicable laws.