At Vyomastro, customer satisfaction is our top priority. Please read the following policy carefully before placing or cancelling an order.

1. Cancellation of Product Orders (Gemstones)

1. Orders can only be cancelled before they are shipped. Once an order has been dispatched, cancellation requests will not be accepted.
2. To cancel an order, please contact us as soon as possible at care@vyomastro.in or 7860578111, along with your order number.
3. Custom-made or personalized gemstones (such as engraved or specially certified items) cannot be cancelled once confirmed, unless the request is made before shipping.

Important Note: There is no common/general return or refund policy applicable across all products. Each product may have its own specific return/refund policy, which will be clearly mentioned on that product's details page. Please review the terms on the respective product page before making a purchase.

2. Cancellation of Astrology Consultations/Services

1. A scheduled consultation can be cancelled or rescheduled within 3 days (72 hours) of booking.
2. Once a consultation has started or been completed, cancellation will not be valid.
3. To cancel or reschedule a consultation, please contact us at care@vyomastro.in or 7860578111.

3. Company's Right to Cancel

1. Vyomastro reserves the full right to cancel any order at its own discretion, without prior notice, for reasons including (but not limited to): stock unavailability, pricing errors, suspected fraud, payment issues, or any other operational reason.
2. In the event of such a cancellation, the customer will not have the right to challenge this decision. The company's decision will be final and binding.
3. If payment has already been made and the company cancels the order, the eligible amount will be refunded to the original payment method.

4. Refund Process

1. If a cancellation is eligible (i.e., cancelled before shipping, or cancelled by the company), the refund will be processed to the original payment method only.
2. Any additional terms related to returns/refunds will be specified on the respective product's details page — the policy is not the same for all products.
3. Refunds may take 7–10 business days to process, depending on your bank/payment provider's processing time.
4. A refund confirmation will be sent via email/SMS.

5. How to Cancel an Order (By Customer)

To cancel an order, please use the following methods:

1. Email: care@vyomastro.in
2. Phone/WhatsApp: 7860578111
3. Please mention your order number and registered mobile number/email.

6. Note

1. A customer-initiated cancellation request will only be valid if received before the shipping process has begun.
2. Return/refund policies are product-specific — please do not assume a general/blanket policy applies; always check the relevant product page.
3. The company reserves the right to modify this policy at any time without prior notice.

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